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Delivery & Returns

UK delivery

Our delivery costs are calculated according to the weight of your order, but starts at £2.30 for an individual copy of our usual biannual print issue. To keep things as affordable as possible we use Royal Mail second class standard delivery. Please allow 3 working days for dispatch, and then it is usually 2-3 working days to receive your delivery, although we have known it to take much longer! Do get in touch if your delivery has not arrived within 10 days. If you need your order urgently, please get in touch directly for a quote and we will try to accommodate your request.


EU & International delivery

We do currently offer international shipping, although it has become increasingly costly recently. Rates are calculated according to the weight of your order and currently start at £6.50 for an individual copy of our usual biannual print issue for a European delivery. Cost is calculated at the checkout so please make sure you check this before ordering.

All customs duties, import VAT and handling or processing fees are the responsibility of the buyer. EU customers, please note the changes to EU VAT rules from 1st July 2021 – there will no longer be a threshold on the value of goods being imported into the EU, meaning ALL purchases made from a UK website to be shipped into the EU will be subject to VAT. You – the buyer – may be charged VAT and admin fees when your order arrives in your country before your purchase is released to you. Fees will vary depending on your country. If you choose not to pay the fees to release your item, the item may be destroyed by the authorities and we are unable to offer you a refund.

To keep things as affordable as possible we use Royal Mail International Standard. This is an untracked service and can take anything from 1-6 weeks to arrive depending on your location. Do get in touch if your delivery has not arrived within 6 weeks.

We are working on expanding our international network of stockists to make 91 Magazine more accessible to our international readers. Do check out our stockists pages for the Europe, USA & Canada and Rest of the World, which we update regularly, or if you know of a great shop in your town or city that you think might like to stock 91 Magazine, please do let us know!


Providing your delivery details

Please ensure your delivery address details are complete and correct before placing your order. If you realise after the order has been submitted there is an error in your delivery address, please notify us by email as soon as possible – [email protected]. It is the buyers responsibility to provide full and correct address details and if you have purchased a subscription product and your address changes during the course of your subscription, you must notify us as soon as possible of your change of address so we can update our records. We cannot accept responsibility for a delivery going to an incorrect address and the buyer will need to place a new order if they are unable to retrieve it. If your order is returned to us as undeliverable, the buyer will be required to pay the shipping fee again for the order to be resent.

Returns

Unless a magazine has been damaged in transit (and photographic proof is supplied of the magazine and packaging) we cannot accept returns. For damaged magazines, please get in touch within 48 hours of receiving your delivery. We will generally offer a replacement, or if the issue is no longer in stock we can offer a refund. We do not accept returns or offer refunds on digital products.

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